Shipping & Delivery Policy

1. Order Processing

1.1. At Varal, we strive to process all orders as quickly as possible. Orders will be processed within 3 to 5 business days from payment confirmation.

1.2. Shipping methods:

DHL

Delivery times may vary depending on the destination and logistics conditions.

1.3. If your product does not arrive within the stated timeframe and you no longer wish to wait, you may request a refund, and we will process it without unnecessary complications, in accordance with applicable rules.

2. Delivery Methods and Fees

2.1. We offer different delivery options to meet our customers’ needs. Available shipping methods and the associated fees will be displayed at checkout.

2.2. Some delivery options may be free, depending on the total order value or special promotions in effect. In specific cases, additional delivery charges may apply, and you will be informed of any extra fees before completing your purchase.

3. Delivery Destinations

3.1. We deliver our products throughout the European Union. Please ensure you select and enter the correct destination details at checkout to guarantee proper delivery.

4. Order Tracking

4.1. After shipment is confirmed, you will receive a tracking code to follow your order’s delivery status. The tracking code will be sent to the email address provided at checkout.

4.2. If you have any difficulty tracking your order, our customer support team will be available to assist and provide updates on the delivery status.

5. Successful Delivery

5.1. Delivery is considered successful when the order is delivered to the address provided at checkout, or when the customer picks up the order at a designated location, such as a Correios branch or a pickup point.

5.2. If delivery attempts are unsuccessful or if the delivery address details are inconsistent, our support team may contact you to find an appropriate solution.

6. Delivery Delays

6.1. While we are committed to meeting delivery timelines, certain circumstances may cause unexpected delays. In such cases, our support team may contact you with updated information about your order.

7. Incorrect Delivery Address

7.1. It is the customer’s responsibility to provide a correct and complete delivery address. If the order is returned due to incorrect or incomplete address information, our team will contact you to request a new address. Any additional costs related to return and reshipping may be the customer’s responsibility.

8. International Delivery

8.1. For deliverie outside of the European community, taxes, customs duties, or other additional fees may apply according to the destination country’s laws. These charges are the customer’s responsibility and are not included in the order total.

9. Returns Policy

9.1. Please refer to our Returns Policy for detailed information on returns and exchanges.

9.2. By making a purchase on our website, the customer agrees to the terms and conditions set forth in this Shipping & Delivery Policy.

10. Contact

10.1. If you have questions or need additional information about our Shipping & Delivery Policy, please contact us.